Your privacy matters to us - here's how we handle your info
Last Updated: November 7, 2025
Look, we get it - nobody really enjoys reading privacy policies. But we're gonna be straight with you about what info we collect and why. Running a sports complex means we need some of your details to keep things running smoothly, but we're not gonna sell your data or anything sketchy like that.
When you book a court or sign up for programs, we'll ask for basics like your name, email, phone number, and mailing address. If you're enrolling kids in our youth leagues, we'll need their info too - including emergency contacts because safety first, right?
We process credit card payments through secure third-party processors (they're the ones who actually handle your card details, not us directly). We keep records of transactions for accounting purposes - pretty standard stuff.
Our website collects some technical info like IP addresses, browser types, and which pages you visit. It helps us figure out what's working and what's not. We also keep track of court bookings and program participation so we can run things efficiently.
For certain programs (especially youth camps and intensive training), we might ask about medical conditions or allergies. This isn't us being nosy - it's about making sure everyone stays safe during activities.
Here's the deal - we use your info to actually provide the services you're paying for. That means:
We're not gonna spam you with random marketing junk. Most of our communications are actually useful - like letting you know when registration opens for popular programs or if there's weather-related closures.
We take security seriously around here. Our systems use industry-standard encryption (that's the technical term for "keeping your stuff locked down"). Payment processing goes through certified secure platforms that comply with Canadian banking regulations.
Only authorized staff members can access personal information, and they're trained on privacy protocols. We don't leave member files lying around or anything careless like that.
That said, no system is 100% foolproof. We do our best to protect your data, but if you're sharing info over public WiFi or using weak passwords, that's kinda on you too. Use common sense online.
We don't sell or rent your personal info to third parties. Period. But we do share data in specific situations:
Companies that help us operate (payment processors, email platforms, booking software) get access to relevant data. They're bound by confidentiality agreements and can only use the info for providing their services to us.
If we're legally required to share information (court orders, government requests, etc.), we'll comply with Canadian laws. We're not gonna fight the RCMP if they show up with proper paperwork.
If there's a medical emergency during activities, we'll share relevant health info with paramedics or hospital staff. Pretty obvious, but worth mentioning.
When hosting third-party tournaments, we might share participant names and contact info with organizers. You'll always know beforehand if this applies to your registration.
Yeah, we use cookies - but not the delicious kind. These are small files that help our website remember your preferences and keep you logged in. They also help us understand which pages people visit most so we can improve the site.
We use analytics tools (like Google Analytics) to track general usage patterns. This data is anonymized - we're looking at trends, not stalking individual users.
You can disable cookies in your browser settings, but it might make the booking system wonky. Most people just leave 'em enabled because they're honestly pretty harmless.
Under Canadian privacy laws (specifically PIPEDA), you've got some rights regarding your personal info:
You can request a copy of what information we have about you. Just shoot us an email and we'll get it to you within a reasonable timeframe.
If your contact info changes or we've got something wrong, let us know and we'll fix it. You can update most stuff yourself through your member account.
Leaving us? Sorry to see you go. You can request account deletion, though we might need to keep some records for legal/financial reasons (like past transaction history).
Every promotional email has an unsubscribe link. Click it and you're done. We'll still send you important stuff about bookings you've made, but no more "check out our new programs" emails.
For things that require your explicit consent (like sharing photos from events), you can withdraw that consent at any time. Just keep in mind some services might not be available if you withdraw consent for essential processing.
We run youth programs for kids under 18, which means we collect some info about minors. Parents or legal guardians need to provide consent for registration - we won't knowingly collect data directly from kids without parental approval.
For youth leagues and camps, we collect what's necessary for safety and participation: name, age, emergency contacts, medical conditions, and skill levels. We're extra careful with this information and don't use it for marketing purposes.
If you're a parent and have questions about what we collect for your kids, give us a call. We're happy to walk you through it.
We keep your information as long as you're an active member or participant. Once your account goes inactive, we'll hold onto basic records for about 7 years (that's what accountants tell us we need to do for tax purposes).
Medical information and liability waivers get kept for legal reasons - typically around 10 years after the last interaction. This protects both you and us if any issues come up down the road.
After retention periods expire, we securely delete or anonymize the data. We're not hoarders - no point keeping old info we don't need.
During tournaments, events, and programs, we sometimes take photos or videos for promotional purposes. We'll always get consent before using images that clearly identify individuals.
If you don't want photos of yourself or your kids used on our website or social media, just let us know during registration or when you see cameras around. We'll make sure to respect that.
Security cameras are installed throughout the facility for safety reasons. These recordings are kept for 30 days unless needed for incident investigation. They're not used for promotional purposes.
Privacy laws and our operations evolve, so we might update this policy from time to time. When we make significant changes, we'll post a notice on our website and send an email to active members.
The "Last Updated" date at the top of this page shows when the most recent changes were made. It's worth checking back occasionally, though we promise not to change things too dramatically.
Continued use of our facilities and services after policy updates means you're cool with the changes. If you're not cool with them, we'd hate to lose you, but you can stop using our services or contact us to discuss concerns.
Got questions or concerns about how we handle your information? We're here to help. Seriously - don't hesitate to reach out if something's unclear or you want to exercise your privacy rights.
Phone: (604) 555-2847
Email: info@grimvalecontinuum.info
Address: 1275 Grimvale Avenue, Vancouver, BC V6H 3X9
We'll respond to privacy inquiries within 30 days (usually way faster than that, but 30 days is the legal requirement). If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.
We collect what we need to run a sports complex, we protect it responsibly, and we don't do anything shady with your data. If you've got concerns or questions, just ask. We're real people running a real facility, not some faceless corporation trying to harvest your info.